Customer Support: Get Answers Here | Clear Skye
Clear Skye Support
Clear Skye provides resources designed to assist our customers in finding the answers they need when they need them.
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Support Resources
Knowledge Base
Browse and search KB articles](https://connect.clearskye.com/customersuccess/?id=kb_home)
Documentation
See latest product documentation](https://connect.clearskye.com/customersuccess/?id=docs_iga)
Help
Submit cases to our support team](https://connect.clearskye.com/customersuccess/?id=csm_get_help&sys_id=de45c412c312310015519f2974d3ae1b)
Cases
Keep track or update open cases](https://connect.clearskye.com/sp?id=sc_cat_item&sys_id=3f1dd0320a0a0b99000a53f7604a2ef9&sysparm_category=b7bcd53adbe1181054e9ce46b99619ca)
Support Program Guide
For more information](https://cdn.prod.website-files.com/617a0dcc807f21f3eb55f069/6a273f362983b3fff7cb0051_Clear%20Skye%20Support%20Program%20060826.pdf)
*Some resources require log-in and active customer/partner status
Feature and Enhancement Requests
Feature and enhancement requests may be submitted directly to Clear Skye product management
Clear Skye support may also convert a case to an idea (and subsequently close the case) if it is determined to be a feature or enhancement request.
Local Coverage
Support Availability
Americas
8 AM - 8 PM
Central Standard Time
Monday - Friday
Europe, UKI, Middle East & Africa
8 AM - 8 PM
Central European Time
Monday - Friday
Asia Pacific
8 AM - 8 PM
Australian Central Time
Monday - Friday
Clear Skye Customers are entitled to support during the hours listed above for the region where the ServiceNow data center in which Clear Skye IGA is installed resides.
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