# Clear Skye Support

Clear Skye provides resources designed to assist our customers in finding the answers they need when they need them.

[Customer Portal](https://connect.clearskye.com/)

###### Get Help

## Support Resources

**Knowledge Base** \
Browse and search KB articles](https://connect.clearskye.com/customersuccess/?id=kb_home)

**Documentation** \
See latest product documentation](https://connect.clearskye.com/customersuccess/?id=docs_iga)

**Help** \
Submit cases to our support team](https://connect.clearskye.com/customersuccess/?id=csm_get_help&sys_id=de45c412c312310015519f2974d3ae1b)

**Cases** \
Keep track or update open cases](https://connect.clearskye.com/sp?id=sc_cat_item&sys_id=3f1dd0320a0a0b99000a53f7604a2ef9&sysparm_category=b7bcd53adbe1181054e9ce46b99619ca)

**Support Program Guide** \
For more information](https://cdn.prod.website-files.com/617a0dcc807f21f3eb55f069/6a273f362983b3fff7cb0051_Clear%20Skye%20Support%20Program%20060826.pdf)

\*Some resources require log-in and active customer/partner status

## Feature and Enhancement Requests

Feature and enhancement requests may be submitted directly to Clear Skye product management

Clear Skye support may also convert a case to an idea (and subsequently close the case) if it is determined to be a feature or enhancement request.

[Submit Request](https://connect.clearskye.com/idea/?id=ideas_list&sysparm_module_id=iga)

###### Local Coverage

## Support Availability

#### Americas

8 AM - 8 PM

Central Standard Time

Monday - Friday

#### Europe, UKI, Middle East & Africa

8 AM - 8 PM

Central European Time

Monday - Friday

#### Asia Pacific

8 AM - 8 PM

Australian Central Time

Monday - Friday

Clear Skye Customers are entitled to support during the hours listed above for the region where the ServiceNow data center in which Clear Skye IGA is installed resides.

#### Product

[Clear Skye IGA](/content/products/clear-skye-iga/index.html) [Access Request](/content/products/capabilities/access-request/index.html) [Access Review](/content/products/capabilities/access-review/index.html) [Identity Lifecycle Management](/content/products/capabilities/identity-lifecycle-management/index.html) [Separation of Duties](/content/products/capabilities/separation-of-duties/index.html) [Connectivity](/content/products/connectivity/out-of-box/index.html)

#### Solutions

[Security Operations](/content/solutions/security-operations/index.html) [Risk Management](/content/solutions/risk-management/index.html) [Role Mining](/content/solutions/role-mining/index.html)

#### INdustries

[Healthcare](/content/industries/healthcare/index.html) [Higher Education](/content/industries/higher-education/index.html) [Manufacturing](/content/industries/manufacturing/index.html)

#### Company

[About Clear Skye](/content/company/about/index.html) [Trust and Security](/content/company/trust-and-security/index.html) [Testimonials](/content/company/testimonials/index.html) [Our Team](/content/company/team/index.html) [Careers](/content/company/careers/index.html) [Partners](/content/partner-program/index.html)

#### Resources

[Blog](/content/blog/index.html) [Knowledge](/content/company/support#/index.html) [Case Studies](/content/resources#case-studies/index.html) [Datasheets](/content/resources#datasheets/index.html) [Webinars](/content/resources#replays/index.html) [Reports](/content/resources#reports/index.html)